Digital Service
Connect Glia with Glide to embed live digital support — co-browsing, chat, and video — directly into account opening and onboarding, so no member has to drop off just because they need help.
Agents assist members without redirecting them to another channel or starting over
Co-browsing
Agents see exactly what the member sees and guide them through the application in real time
Fewer abandoned applications
Members who get stuck can get help instantly instead of dropping off
Seamless escalation
AI handles routine questions; Glia escalates to a live agent when the situation calls for it
Glia Overview
Digital Customer Service for Financial Institutions
Glia is a digital customer service platform purpose-built for financial institutions. Glia enables banks and credit unions to support members across chat, voice, video, and co-browsing — all within the digital experience, without forcing members onto a separate support channel.
How Glide and Glia Work Together
Human support built into the application flow
Glide's integration with Glia embeds live digital support directly into the account opening and onboarding experience. When a member gets stuck, they can connect with a live agent via chat, voice, or video — and that agent can co-browse alongside them in real time. No channel switching, no starting over. Members get the help they need and keep moving forward.
Pre-built integrations with leading processing systems and best in-class vendors. With Glide, you go live in weeks, not months.
